客服、交易與退款政策

商品、價格與付款

本商店銷售依消費者輸入尺寸產生的客製服裝原型 PDF，屬數位商品，不寄送實體商品。實際售價、幣別與可用付款方式會在結帳前清楚顯示；正式付款由網站所示之第三方金流服務處理。

交付方式與時間

付款結果確認成功後，系統會開始製作完整 PDF，並在會員帳戶的「我的版型訂單」提供下載。若訂單已顯示付款完成但無法下載，請立即聯絡客服，我們會協助重新提供檔案或依下方規則處理。

七日解除權告知

本商品會依你提交的個人尺寸製作，屬依消費者要求所為的客製化給付；同時也是以非有形媒介提供的數位內容。

你在結帳前勾選同意後，系統會在付款確認後立即開始製作並提供下載。依適用法令，在已清楚告知且經消費者事先同意的情況下，此類客製化數位內容可能不適用通訊交易七日解除權。

這項告知不影響商品有瑕疵、未依約提供，或其他依法仍可主張的權利。

可以申請退款的情況

同一筆訂單發生重複扣款。
付款已完成，但經客服協助後仍無法取得應交付的 PDF。
下載檔案損毀、無法開啟，且我們無法提供可正常使用的替代檔案。
因本系統錯誤，成品與該筆訂單所提交尺寸有重大不一致。
法令另有規定或依法應負瑕疵擔保責任的情況。

通常不適用退款的情況

消費者輸入錯誤、不完整或非貼身量測的尺寸。
檔案已正常提供後，僅因改變心意、主觀不喜歡或不再需要。
印表機縮放、紙張、軟體設定或未以 100% 實際大小列印造成的差異。
未經授權轉售、分享或以本商品從事禁止用途。

若只是列印或下載設定問題，請先來信，我們會提供合理的操作協助。

退款與申訴流程

寄信至 jayee861103@gmail.com，主旨請寫「[退款申請] 訂單編號」。
提供訂單編號、會員信箱、問題說明及必要截圖；請勿寄送完整卡號或安全碼。
我們會在收到資料後 2 個工作日內回覆。核准退款後，原則上於 7 個工作日內向原付款方式提交退款；實際入帳時間仍依金流與發卡機構作業為準。

資料與付款安全

我們為提供會員、尺寸記憶、訂單、下載及客服服務，保存必要的姓名、電子信箱、尺寸與訂單紀錄。密碼以單向雜湊保存；正式卡片資料由第三方金流頁面處理，本網站不保存完整卡號或安全碼。

Product, price and payment

We sell custom sewing-block PDFs generated from measurements entered by the customer. This is a digital product; no physical item is shipped. The price, currency and available payment methods are displayed before checkout. Live payments are processed by the third-party payment service shown at checkout.

Delivery method and timing

After successful payment confirmation, the system begins producing the complete PDF and makes it available under “My pattern orders” in the member account. If an order is marked paid but cannot be downloaded, contact support immediately so we can restore access or resolve the case under the policy below.

Notice about the seven-day cancellation right

This product is made from the personal measurements you submit and is therefore a customised supply requested by the consumer. It is also digital content supplied without a tangible medium.

After you accept the notice beside the checkout button, production and digital delivery begin immediately upon payment confirmation. Where permitted by applicable law, the statutory seven-day cancellation right may not apply to this customised digital content after clear notice and the consumer’s prior consent.

This notice does not limit rights that still apply to defective products, failure to supply, or other rights that cannot legally be excluded.

When a refund may be requested

The same order was charged more than once.
Payment completed, but the required PDF remains unavailable after support assistance.
The downloaded file is corrupt or cannot be opened and we cannot provide a usable replacement.
A system error caused the finished file to differ materially from the measurements submitted with that order.
A refund or remedy is otherwise required by law, including applicable defect remedies.

When refunds normally do not apply

Measurements entered by the customer were incorrect, incomplete or not taken close to the body.
The file was supplied correctly and the request is based only on a change of mind, personal preference or no longer needing it.
Differences caused by printer scaling, paper, software settings or printing at a scale other than 100% actual size.
Unauthorised resale, sharing or other prohibited use.

If the issue is limited to download or print settings, contact us first and we will provide reasonable setup assistance.

Refund and complaint process

Email jayee861103@gmail.com with the subject “[Refund request] Order ID”.
Include the order ID, account email, a description of the issue and relevant screenshots. Never send a full card number or security code.
We respond within 2 business days after receiving the required information. If approved, we normally submit the refund to the original payment method within 7 business days. Posting time depends on the payment processor and card issuer.

Data and payment security

We retain the name, email, measurements and order records needed to provide accounts, saved measurements, orders, downloads and support. Passwords are stored as one-way hashes. Live card details are handled on the third-party payment page; this website does not store full card numbers or security codes.